TERMS AND CONDITIONS
In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:
“Goods” - means the goods sold by Us through Our Site.
“Order” - means your order for Goods.
“We/Us/Our” - means B Chocolates (SUFFOLK) LTD, 21 The Street, Chillesford, Woodbridge, Suffolk, United Kingdom, IP12 3PU. Registered in England and Wales under company number 10216331.
"Website" or "site" means www.bchocolates.co.uk
"User", "you", "your" and "yours" means the person(s), firm, company or organisation accessing the website.
"We", "us" and "our" means B Chocolates (SUFFOLK) LTD
ACCESS TO AND USE OF OUR WEBSITE
Access to and use of our website is provided free of charge and subject to the following terms and conditions.
By using our website you are accepting our terms and conditions and agree to use this site only for lawful purposes and in a way which does not infringe upon or restrict, or inhibit the use and enjoyment of the website by any third party.
CHANGES TO TERMS AND CONDITIONS
We may change these terms and conditions at any time by posting changes online. By continuing to use the site after changes are posted you are accepting our new terms and conditions.
In no event will we be liable for any damages, including indirect or consequential damages, or loss of profits arising from or in connection with the use or loss of use of our website.
We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.
We take no responsibility for the content of any external websites we link to.
Nothing in these Terms and Conditions seeks to exclude or limit Your legal rights as a consumer. For more details of Your legal rights, please refer to Your local Citizens Advice Bureau or Trading Standards Office.
Unless stated otherwise, all material contained on our website is covered by a disclaimer and protected by copyright laws.
Commercial use or publication of all or any item displayed is strictly prohibited without prior written authorisation from B Chocolates.
Some of our products may not be available for delivery to certain destinations outside the UK. We reserve the right to define what can and cannot be delivered to which destination.
Our products are sold on a delivery duty unpaid basis. Additional taxes, fees or levies may apply customers are required to check these details before placing an order for international delivery. It is your responsibility to comply with any export controls or sanctions rules applicable to goods supplied to you.
GOODS, PRICING AND AVAILABILITY
We make all reasonable efforts to ensure that all representations of Goods available from B Chocolates correspond to the actual Goods. However, please note:
Images and/or descriptions of Goods are for illustrative purposes only. There may be minor variations in colour between the image of a product and the actual product sold.
Images and/or descriptions of packaging are for illustrative purposes only. The actual packaging of Goods may vary.
All Goods are made in the same environment as nuts so we cannot guarantee they are free from nut traces. Dietary information is presented on packaging. If you have any questions about the ingredients in our goods please contact us at firstname.lastname@example.org
We cannot guarantee that all Goods shown on our site will be available.
We make all reasonable efforts to ensure that all prices shown on Our Site are correct at all times. We reserve the right to change prices and to add, alter, or remove special offers as we deem necessary.
All prices on Our Site include VAT where applicable. If the VAT rate changes between your Order being placed and payment being taken, we reserve the right to adjust the amount of VAT payable.
Delivery charges are not included in the price of Goods on Our Site but are presented are part of the order process.
All prices are checked by Us when We process your Order. In the unlikely event that We have shown incorrect pricing information, please note the following:
We will contact you in writing before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed. We will give you the option to purchase the Goods at the correct price or to cancel your Order. We will not your Order until you respond. If We do not receive a response within 14 days, We will treat your Order as cancelled.
When placing your order, ensure all addresses and contact details are clear, complete and accurate. We cannot be responsible for late or non-delivery where the delivery address is inaccurate or incomplete.
Payment for Goods and related delivery charges must always be made in advance and you will be prompted to pay during the order process.
On completion of your online order, you will be sent a confirmation email from our secure payment provider, PayPal, notifying you that your order has been received and processing will begin.
FAULTY, DAMAGED OR INCORRECT GOODS
By law, We must provide goods that are of satisfactory quality, fit for purpose, as described at the time of purchase, in accordance with information We have provided. If any Goods, for example, have faults or are damaged when you receive them, or if you receive incorrect Goods, please contact us as soon as reasonably possible, and within 30 calendar days, to arrange for a refund or replacement using the contact details below.
CANCELLING AND RETURNING OF GOODS
If you are a consumer in the European Union, you have a legal right to a “cooling off” period within which you can cancel the Contract for any reason. This period begins once your Order is complete and an order confirmation has been sent.
The cooling off period ends 14 calendar days after the day on which you receive the Goods. Should Goods be received in multiple instalments, this will end 14 calendar days after the day on which you receive the final instalment.
If you wish to exercise your right to cancel under this Clause 12, you must inform Us of your decision within the cooling off period using the contact details below.
Note that exemptions apply to perishable goods such that for fresh foodstuffs this legal right may not apply unless agreed with Us.
YOUR PERSONAL INFORMATION
We will not disclose any of your personally identifiable information, unless we have your permission.
We do not sell or rent user information to anyone.