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PRIVACY POLICY

 

INTRODUCTION

 

This privacy policy explains how and why we use your information (your ‘personal data’) in relation to Our activities at B Chocolates (Suffolk) Ltd. This means you stay informed and allows us to use your data fairly and lawfully.  

 

You should read this policy in combination with Our Term and Conditions and Cookie Policy . We’ll keep this page updated to show you all the things we do with your personal data.

 

WHO ARE WE?

We are B Chocolates (Suffolk) Ltd, a small independent supplier of chocolates, registered in England and Wales under company number 10216331.

 

 

While it may be helpful to contact us in the first instance, you can also lodge a complaint with the Information Commissioner’s Office, which is the supervisory authority for data protection matters in the UK. Contact details are available at https://ico.org.uk/global/contact-us/.

 

YOUR RIGHTS

Here is a list of the rights that all individuals have under GDPR. They don’t apply in all circumstances. If you wish to use any of them, we’ll help you as much as possible. You have a right to:

  • access your information. This is called a Subject Access Request.

  • correct any information that we hold about you.

  • erase any of your information that we no longer have a right to hold about you

  • access a machine readable version of your data, although there are some conditions

  • ask us to stop us doing anything with your data unless we must by law or a contract

  • stop any automated decision-making. This is where a computer makes a decision about you. It should be noted that we do not do this.

 

To exercise any of these rights please contact us at

 

WHAT PERSONAL DATA DO WE COLLECT

Personal data you give us may include name, title, address, date of birth, age, gender, email address, telephone numbers, personal description, photographs and CCTV images. We'll only collect the personal data that we need, and we process your personal data with your consent.

 

We process personal information to enable us to:

  • Provide Our Goods and services to you

  • To organise and facilitate the supply of our Goods and services to you

  • Process your Order (including payment) for the Goods, and

  • With your consent and opt-in, inform you of new products and/or news. You may request that We stop sending you this information at any time.

 

You can give us your personal data by filling in forms on our website, completing an order on our website or by corresponding with us (by phone, email, post or in person). We only collect this information with your explicit consent.

 

We do not collect special categories of personal data, such as health information, race, religious beliefs, genetic and biometric data and political opinions.

 

HOW WE MAKE SURE IT IS LEGAL TO COLLECT YOUR PERSONAL DATA

We rely on the following legal bases to use your personal data:

 

WHERE IT IS NEEDED TO FULFIL OUR CONTRACTUAL OBLIGATIONS 

  • To fulfil your order from the online shop.

  • This legal basis also covers the data processed to meet contractual responsibilities including, but not limited to, data relating to employment records and management.

 

WHERE IT IS IN OUR LEGITIMATE INTERESTS TO DO SO

  • To follow guidance and recommended best practice of government and regulatory bodies.

  • For management and audit of our business operations including accounting.

  • To carry out monitoring and to keep records of our communications.

  • For direct marketing communications by post.

 

TO COMPLY WITH OUR LEGAL OBLIGATIONS

  • The data processed to meet statutory responsibilities includes, but is not limited to, data relating to tax and money laundering.

 

WITH YOUR CONSENT OR EXPLICIT CONSENT

  • For some direct marketing communications, including emails about new product and/or news.

 

DISCLOSURE OF PERSONAL DATA

The privacy of all our customers is extremely important to us and we assure you that no personal information is sold, traded or given to any other company.

 

Personal data collected and processed by us may be shared with the following groups where necessary:

  • third party cloud hosting and IT infrastructure providers who host the website and provide IT support in respect of the website

  • third party processors.

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Also, under strictly controlled conditions:

  • contractors

  • advisors

 

We may also disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use or cookie policy and other agreements, or to protect the rights, property, or safety of B Chocolates Suffolk Ltd, our members and supporters. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

 

COOKIES

Cookies are small text files stored on your computer when you visit certain websites. They are used to improve and personalise your online experience and for the purposes of website measurement and targeted advertising.

 

To comply with GDPR, we have updated our Cookies Policy to inform you about how cookies are used in various parts of our website, including or shop. Please find this at www.bchocolates.co.uk/cookie-policy

 

Note that if you browse our website without filling in a form, cookies may be collected:

The B Chocolates (Suffolk) Ltd website is provided by Wix.

 

Wix, together with its marketing, analytics and technology partners, uses cookies and other monitoring and tracking technologies thought their sites. Wix may share this information with various third parties, including certain service providers, law enforcement officials and application developers.

 

Find out more about how Wix collects and uses site visitors’ data, on Wix's Privacy Policy. 

 

LINKS TO THIRD PARTY WEBSITES

Our website may, from time to time, contain links to and from the websites of other relevant stakeholders. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we don’t accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites. This privacy policy applies solely to the personal data collected by B Chocolates (Suffolk) Ltd.  

 

HOW LONG DO WE RETAIN PERSONAL INFORMATION?

Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:

  • For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations

  • For as long as we provide services to you

  • Retention periods in line with legal and regulatory requirements or guidance.

 

CHANGES TO THIS PRIVACY POLICY

We’ll amend this privacy policy from time to time to ensure it remains up to date and reflects how and why we use your personal data and new legal requirements. Please visit our website to keep up to date with any changes. The current version will always be posted on our website. 

 

This privacy policy was last updated on 2 October 2018.

 

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