WHO ARE WE?
We are B Chocolates (Suffolk) Ltd, a small independent supplier of chocolates, registered in England and Wales under company number 10216331.
While it may be helpful to contact us in the first instance, you can also lodge a complaint with the Information Commissioner’s Office, which is the supervisory authority for data protection matters in the UK. Contact details are available at
Here is a list of the rights that all individuals have under GDPR. They don’t apply in all circumstances. If you wish to use any of them, we’ll help you as much as possible. You have a right to:
access your information. This is called a Subject Access Request.
correct any information that we hold about you.
erase any of your information that we no longer have a right to hold about you
access a machine readable version of your data, although there are some conditions
ask us to stop us doing anything with your data unless we must by law or a contract
stop any automated decision-making. This is where a computer makes a decision about you. It should be noted that we do not do this.
To exercise any of these rights please contact us at
WHAT PERSONAL DATA DO WE COLLECT
Personal data you give us may include name, title, address, date of birth, age, gender, email address, telephone numbers, personal description, photographs and CCTV images. We'll only collect the personal data that we need, and we process your personal data with your consent.
We process personal information to enable us to:
Provide Our Goods and services to you
To organise and facilitate the supply of our Goods and services to you
Process your Order (including payment) for the Goods, and
With your consent and opt-in, inform you of new products and/or news. You may request that We stop sending you this information at any time.
You can give us your personal data by filling in forms on our website, completing an order on our website or by corresponding with us (by phone, email, post or in person). We only collect this information with your explicit consent.
We do not collect special categories of personal data, such as health information, race, religious beliefs, genetic and biometric data and political opinions.
HOW WE MAKE SURE IT IS LEGAL TO COLLECT YOUR PERSONAL DATA
We rely on the following legal bases to use your personal data:
WHERE IT IS NEEDED TO FULFIL OUR CONTRACTUAL OBLIGATIONS
To fulfil your order from the online shop.
This legal basis also covers the data processed to meet contractual responsibilities including, but not limited to, data relating to employment records and management.
WHERE IT IS IN OUR LEGITIMATE INTERESTS TO DO SO
To follow guidance and recommended best practice of government and regulatory bodies.
For management and audit of our business operations including accounting.
To carry out monitoring and to keep records of our communications.
For direct marketing communications by post.
TO COMPLY WITH OUR LEGAL OBLIGATIONS
The data processed to meet statutory responsibilities includes, but is not limited to, data relating to tax and money laundering.
WITH YOUR CONSENT OR EXPLICIT CONSENT
For some direct marketing communications, including emails about new product and/or news.
DISCLOSURE OF PERSONAL DATA
The privacy of all our customers is extremely important to us and we assure you that no personal information is sold, traded or given to any other company.
Personal data collected and processed by us may be shared with the following groups where necessary:
third party cloud hosting and IT infrastructure providers who host the website and provide IT support in respect of the website
third party processors.
Also, under strictly controlled conditions:
Cookies are small text files stored on your computer when you visit certain websites. They are used to improve and personalise your online experience and for the purposes of website measurement and targeted advertising.
To comply with GDPR, we have updated our Cookies Policy to inform you about how cookies are used in various parts of our website, including or shop. Please find this at www.bchocolates.co.uk/cookie-policy
Note that if you browse our website without filling in a form, cookies may be collected:
The B Chocolates (Suffolk) Ltd website is provided by Wix.
LINKS TO THIRD PARTY WEBSITES
HOW LONG DO WE RETAIN PERSONAL INFORMATION?
Unless we explain otherwise to you, we’ll hold your personal information based on the following criteria:
For as long as we have reasonable business needs, such as managing our relationship with you and managing our operations
For as long as we provide services to you
Retention periods in line with legal and regulatory requirements or guidance.